A one day course for administrators and support staff working in the public sector including health, social services, education, voluntary sector organisations.

This course addresses the impact of working with people in need or distress on those who are not seen to be in the ‘front line’. It is commonly understood that care professionals are affected by the emotional impact of the work they do. However, administrative and support staff are regularly exposed to their clients’ stories and play an important role in direct client work without recognition of their contribution and their ongoing support needs.

Administrative staff are also affected by secondary stress. Ongoing exposure to the trauma and pain of others affects us in different ways and can have an impact on our work and personal lives. Staff in support roles rarely have access to the support and supervision they need. This day gives an opportunity to learn more about the nature of secondary stress and the research that underpins it. There will be a focus on sharing experience with others and learning self-support strategies to avoid ongoing stress build-up.

Learning objectives

• to consider the impact on administrative and support staff of working with people in pain and distress
• to learn about recent theories of compassion fatigue and how they apply to participants’ areas of work
• to learn about conditions which promote resilience in workers and how to put them into practice
• to experience support through shared experience
• to consider next steps towards a more sustainable and satisfying work experience

Benefits to participants

• Increased confidence in understanding the impact of work on your personal life
• Grow a support network of colleagues in similar roles
• Come away with practical ways of getting more support for yourself
• Avoid burn-out from unrecognized stress

Training style

All courses are practical and experiential, involving delegates in a wide range of learning activities, discussions and group work. The atmosphere is informal and encouraging of involvement. Creative activities are included to inspire individual development and learning.

Group size

Group size is flexible according to the needs of the organisation. We work on a ratio of one facilitator to 12 delegates and two facilitators for larger groups. Our groups allow for high participation and intensity of input with small group exercises and peer feedback to enhance learning.

Resources

All courses include handouts and resources for further exploration.

For further information and bookings

Please contact Jo McAndrews at Lifetime to discuss your thoughts and requirements. Courses are tailored to the needs of your organisation and can be designed to address specific learning needs and issues.